Ensure you give your clients brilliant support with a built-in ticketing system, email-to-ticket functionality, service level targets, and agent collision detection. You can submit timesheets directly from the client support interface.
Clients can open a ticket by simply emailing. Your answer will be emailed back to them.
Avoid doubts about who’s going to answer a ticket with Yadera's ticket dispatching functionality.
The work spent on tickets gets invoiced automatically, as soon as a ticket is closed.
Add custom fields for different support queues to optimise the work of your support team.
You can timesheet directly from the ticket window, to invoice the time spent solving a client's question.
Create as many support mailboxes and support queues as you need, to support your clients with their work.
Get alerts when tickets don’t get answered or solved within the timeframe you’ve agreed with your clients.
Keep an eye on average responses and closing times, and learn how to optimise the work of your customer support teams.