Give Best-in-class client support

Ensure you give your clients brilliant support with a built-in ticketing system, email-to-ticket functionality, service level targets, and agent collision detection. You can submit timesheets directly from the client support interface.

  • Unlimited support mailboxes and queues
  • Agent collision detection
  • Linked with time sheets for support time tracking
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Start your 15-day trial

Try Yadera for free

Or call us on +32 2 880 82 00

Open tickets from emails

Clients can open a ticket by simply emailing. Your answer will be emailed back to them.

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Detect agent clashes

Avoid doubts about who’s going to answer a ticket with Yadera's ticket dispatching functionality.

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Integrate invoices

The work spent on tickets gets invoiced automatically, as soon as a ticket is closed.

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Add unlimited custom fields

Add custom fields for different support queues to optimise the work of your support team.

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Integrate timesheets

You can timesheet directly from the ticket window, to invoice the time spent solving a client's question.

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Add unlimited support queues

Create as many support mailboxes and support queues as you need, to support your clients with their work.

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Monitor SLAs

Get alerts when tickets don’t get answered or solved within the timeframe you’ve agreed with your clients.

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Create reports easily

Keep an eye on average responses and closing times, and learn how to optimise the work of your customer support teams.

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