Give Best-in-class client support

Ensure you give your clients brilliant support with a built-in ticketing system, email-to-ticket functionality, service level targets, and agent collision detection. You can submit timesheets directly from the client support interface.

  • Unlimited support mailboxes and queues
  • Agent collision detection
  • Linked with time sheets for support time tracking
Give Best-in-class client support
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Or call us on +32 2 880 82 00
Open tickets from emails

Clients can open a ticket by simply emailing. Your answer will be emailed back to them.

Open tickets from emails
Detect agent clashes

Avoid doubts about who’s going to answer a ticket with Yadera's ticket dispatching functionality.

Detect agent clashes
Integrate invoices

The work spent on tickets gets invoiced automatically, as soon as a ticket is closed.

Integrate invoices
Add unlimited custom fields

Add custom fields for different support queues to optimise the work of your support team.

Add unlimited custom fields
Integrate timesheets

You can timesheet directly from the ticket window, to invoice the time spent solving a client's question.

Integrate timesheets
Add unlimited support queues

Create as many support mailboxes and support queues as you need, to support your clients with their work.

Add unlimited support queues
Monitor SLAs

Get alerts when tickets don’t get answered or solved within the timeframe you’ve agreed with your clients.

Monitor SLAs
Create reports easily

Keep an eye on average responses and closing times, and learn how to optimise the work of your customer support teams.

Create reports easily
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